Sending SMS through online programs is becoming a common activity in various businesses to achieve various goals. Being able to send text messages through e-mail or other online programs combines the ease and convenience of transmitting messages usually through e-mail and the instant delivery of messages to your intended recipients. It is a powerful communication tool that most consumer brands and other businesses are maximizing today to promote their customer service and, eventually, sales and profit. These days, it is now common to receive text messages about holiday sale events and brief thank you messages for purchasing from a store. If you own a store or any business that needs communicating with customers, here are some of the possible purposes of sending SMS through online programs that can adapt for the improvement of your customer service.
Messages of appreciation for doing business with you do wonders to your relationship with your customer. Even if most customers know that your text message uses a computer-generated template and not really typed specially for each customer, the effort and time of setting up a system as such are often acknowledged. It does increase customer satisfaction, repeat purchase rate, and the chance for customers to spread a good word about you to their family and friends, especially those who are incidentally with them at that moment they receive your sms online. If you want repeat sales, you can easily ask for it by sending SMS online. Keep a record of your customers and set a standard number of months when you think you should see them back in your store. Send them a text message if they haven’t returned to your store and, perhaps, offer them an item or a discount in your store.
Through this communication tool you can also keep your customers updated or informed about the product or service they availed from you. For instance, if you’re a delivery company, you can send an SMS informing the customer where his package is or if it has arrived already. If you’re into repair services, on the other hand, you can inform your customer what’s happened to the appliance, electronic equipment, car, or clothing that he’s asking you to restore. This saves customers the time and effort of following up and would, therefore, be much appreciated. There are many other ways that an SMS via online programs can be of significant use to you. Feeding them information and keeping in touch with them surely helps in maintaining or even increasing the level of your customer’s satisfaction. All these help keep you on top of your customer’s minds.